Question 1

Why Hair Repair Is Essential

Accepted Answer

Damaged or over-processed hair behaves differently from natural, healthy hair. Compromised hair needs more intensive care to rebuild strength, moisture, and resilience. Our aftercare system is designed specifically to repair and protect hair between visits.

Question 2

Our Promise To You

Accepted Answer

We strive for amazing straightening results, while recognising that the best outcomes come from a concerted, ongoing care plan. Achieving lasting health and optimal results is a partnership: we provide a tailor-made treatment plan, and you commit to following the steps we outline.

Question 3

Our Aftercare Philosophy

Accepted Answer

Our Capello aftercare line is specially formulated to repair and replenish hair, delivering hydration, vitamins, and minerals where they’re needed most. Zoe and Michelle have personally designed Capello to support the hair and optimise results, ensuring our clients achieve the healthiest, most beautiful hair possible. Regular maintenance is essential. For many clients, this means returning every six months to address new growth and to replenish the entire hair structure. When you return for a refresh, we rehydrate and infuse the hair to maintain health and extend results.

Question 4

The Six-Month Protocol

Accepted Answer

Revisit at the six-month mark to treat new growth and to replenish all hair. Rehydration and replenishment help sustain results and protect against damage from heat styling and environmental factors. Delays beyond six months increase the risk of damage reoccurring, as continued heat styling can take a toll on already vulnerable hair.

Question 5

Special Considerations For Blonde & Highly Damaged Hair

Accepted Answer

Blonde and severely damaged hair may require deeper, higher-frequency hydration—sometimes double or triple infusions—depending on severity. Our team adapts the treatment to each individual’s needs to maximise outcomes.

Question 6

Our Capello Products: Designed For Repair & Optimal Results

Accepted Answer

Capello is specially designed to accompany our treatments and repair hair effectively.
After you’ve had the treatment, using Capello’s dedicated aftercare maximises benefits and supports ongoing health.

You might ask, “If I’m using a good shampoo elsewhere, can I still use Capello?” The answer is no. Capello contains ingredients specifically chosen to support coloured and bleached hair and to repair and maintain the straightening treatment.

Using other products won’t provide the same repair benefits, because they aren’t designed for this treatment. For the best results and ongoing health, stick with the Capello aftercare line designed for repairing and protecting your hair post-treat

Question 7

What You Can Expect From Us & What We Ask From You

Accepted Answer

We tailor every treatment to your unique hair type and condition. You receive a clear, personalised care plan designed to achieve the best possible results and the healthiest hair. Your commitment to the protocol is essential. We are transparent about the steps and why they matter.

Question 8

Colour & Tone Considerations For Blondes

Accepted Answer

With blonde hair, there can be slight tonal changes after treatment.

If the care results in a warmer tone, you can apply a toner on the same day. In some cases, a lilac-based base helps balance tones toward gold. This balancing act is part of our specialised expertise for blonde hair, backed by over 25 years of experience. this may not happen, but we want to be upfront about the changes that can occur.

Question 9

Our Experience, Your Results

Accepted Answer

Our team has more than two decades of hands-on experience in these treatments. We are dedicated to achieving healthy hair for you—and we can only do this together. Your individual needs and adherence to the plan are what make the results possible.

Question 10

Final Care Notes

Accepted Answer

As a reminder for aftercare and maintenance:
 • Straighten results will depend on the amount of damage and condition the hair is in. Its not a sprint its a marathon it takes time to repair damaged hair.To change the health of your hair is a process we want make this very clear.
 • It’s about changing your routine and listen to our advice. number one for us is to  help you achieve the best results possible. It is VERY IMPORTANT to us! 
 • Please avoid bleaching and highlift tint for a minimum of two weeks after treatment.
You may tone or tint (20vol and lower)your hair immediately after the treatment.
Do not swim in chlorinated or saltwater for 10 days post-treatment.When traveling or on holiday, please take your Capello after-care products with you. This is essential! Swimming in chlorinated or saltwater can take a toll on the hair, so your hair will need extra attention during those times.
 • Do not go to bed with wet hair as it will not dry straight. This happens to natural straight hair also.
 • We recommend to dry your hair in a downward direction to get the best results.if you wake up with messy hair after sleeping just spray your hair with water and restore plus and dry the  hair. 
 • After care is essential when the hair   Is damaged ,bleach or compromised.this is  part of the repair process. We can only do part of the repairing on your 1 visit the  rest is up to you with looking after your hair at home with after care products. As our system works when following our instructions.  To prevent you from returning to your old hair habits we recommend Our treatments every 6 months.