Question 1

How soon can I tie my hair up and get it wet?

Accepted Answer

With a Permanent Straightening, you can tie your hair up immediately and also get it wet straight away. So going to the gym is a definite yes! With a Semi-Permanent, we recommend that you wash it the next day and once you’ve washed it, you can tie it back. Do not tie it back immediately after the treatment, we  like to let it settle for a bit.

Question 2

Can I have Sash treatments with extensions?

Accepted Answer

With a Permanent Straightening, you will have to remove your extensions before treatments can be done, but as soon as the treatment is done you can pop the extensions straight back in.

With a Semi-Permanent treatment, you must remove the extensions before the treatment is processed. We recommend that you shampoo your hair the next day in the morning, once you have shampooed and dried your hair you can put the extensions straight back in.

Question 3

Can I have Sash treatments done if I am pregnant or nursing?

Accepted Answer

Yes, our products are low-tox, formaldehyde-free and contains organic ingredients.

Question 4

When can I wash my hair after treatments?

Accepted Answer

After our permanent treatment you can wash your straight away. With a semi permanent treatments you need to wash your hair the next morning.

Question 5

Do the treatments damage the hair?

Accepted Answer

All of our treatments are low-tox, formaldehyde-free and contains natural ingredients. Our treatments are extremely hydrating, softening and repairing. We infuse hydration by locking moisture and sealing it into the hair.

If you have damaged hair and you’re looking for healthier hair this is the perfect treatment for repairing! This is including bleached hair. If you want healthier stronger hair, this is for you! Even if you don’t have curly hair and your hair is just  frizzy from damage, this treatments work amazingly!

Question 6

When can we swim after the treatments?

Accepted Answer

After both treatments, we recommend waiting 10 days before swimming in chlorinated and salt water.

Question 7

Can I still curl my hair?

Accepted Answer

You can curl and style your hair as normal . It’s just like having naturally straight hair. But so much easier for because there’s no Frizz or curl!

Question 8

How long do the treatments last?

Accepted Answer

Our permanent treatments are permanent but they will grow out. They do not wear off the hair, so longevity will depend on everyone’s growth. But we recommend coming back on average every 6 to 12 months.

For Semi-Permanent, we recommend coming back every 4 months, as they will wear off the hair.

Question 9

Can I bleach or colour my hair before/after the treatment?

Accepted Answer

All colours will go lighter if your hair is coloured. If your hair is virgin hair and never has been coloured, it rarely changes colour.

Permanent/Semi-Permanent Colours
If you have a colour all over (not bleach) you can colour your hair straight after the treatment.

Hi Lift Blondes and Bleach Highlights
We recommend waiting and colouring it at least two weeks after the treatment.

Bleached Hair
We recommend bleaching 1-2 weeks prior to the treatment.

Tinted Hair
If your hair has been previously tinted or coloured, please note that there may be a noticeable change in colour.

Question 10

Can Sash treatments be done on blonde hair?

Accepted Answer

Blonde hair, particularly when bleached, presents distinct needs compared with virgin or coloured hair. Bleached hair is often weaker, more brittle, and more prone to damage. Therefore, a robust after-care regimen is essential for repairing and protecting your bleached, frizzy hair.

Our treatment can restore the health of the hair. For ongoing health and resilience, Capello after-care is recommended to support continuous repair over time. Maintaining and promoting healthy hair is as important to us as achieving beautiful straightening results.

CAPELLO AFTERCARE
Murumuru Shampoo & Conditioner 
Restore Plus Leave In Smoothing Milk
One.30 Reconstruction Kit
Replenish Rose Oil

Question 11

How long do treatments take?

Accepted Answer

Treatment times can vary depending on your hair length, thickness and texture.

For Permanent Straightening, this will depend on the length. Shoulder length to bra length takes approximately 5 hours. If it's longer in length, allow 5 hours or more.

It is difficult to provide an accurate time because if your hair is thinner it won't take as long, but if your hair is thick or extra thick it will take longer. If your hair is really curly, it will also take longer. Please make sure you have at least half the day to spare, depending on your hair qualities. We do not rush treatments as they need to be done perfectly before you leave the salon.

This is a long and detailed process and our priority is ensuring your results are completed to the highest standard before you leave the salon. Please ensure you’re not in a rush and have plenty of time available. We’re committed to delivering nothing but the best!

It's important to also note that appointment times can occasionally run over. Clients before you may have thicker or longer hair than expected, and on some days, unforeseen factors such as staff availability can extend appointment times and treatments may take longer than expected.

We do our best to avoid cancellations, especially as many of our clients travel or plan their treatments around important events, so we appreciate your understanding that your appointment may take longer than anticipated.

Question 12

Can grey hair be permanently treated?

Accepted Answer

Yes it can!

Question 13

Can I bring children to my appointment?

Accepted Answer

Unfortunately due to Health & Safety and the busy nature of the salon, we cannot have children attend appointments.

Question 14

How do I look after my hair at home?

Accepted Answer

To maintain optimal hair health at home, we highly recommend Capello products, which are specially formulated to complement our treatment. Capello was founded by Zoe and Michelle , creators of the Capello Organic Straightening System. Our product line contains the right balance of hydration, vitamins, and minerals to help you achieve the best possible results and the healthiest hair.

WHY CAPELLO?
Aftercare is essential to preserve your investment and ensure your hair remains in peak condition.

All of our Capello products work to repair the hair over time. When you return for your next straightening, your hair will already be several steps ahead in health, having been repaired over the preceding six months. With each treatment, your hair will become healthier and in better condition.

AT-HOME CARE INSTRUCTIONS
Begin with a thorough cleanse: shampoo and condition, then towel-dry your hair until it is damp.
Apply Capello Restore Plus to mid-lengths and ends.
Comb through to distribute evenly, then blast dry your hair.
Simply blast dry.
Finish by applying Capello Rose Oil to the ends for added shine and protection.

Question 15

Did you know your scalp can be more sensitive during your menstrual cycle?

Accepted Answer

Everyone scalp is sensitive while in their menstrual cycle so when they have their period their scalp could possibly be more tender so maybe they could book around that.

Question 16

What if you wake up in the morning and your hair is not straight as it was before you went to bed?

Accepted Answer

If this happens all you need to do is to spray your hair down with some water spray or Capello Restore Plus through the middle lengths and ends. Then dry your hair in a downward motion and your hair will be back straight and smooth. Some clients like to use a paddle brush when they blow drying just to make it dry quicker. As the brush separates the hair as you’re drying it. Sometimes we perspire in the night or have a restless night so the hair doesn’t stay as straight. This happens to people with naturally straight hair also. you do not need to use irons just your hairdryer.

Question 17

Do I need to use the hairdryer at home?

Accepted Answer

Yes, drying your hair with the hairdryer after your first treatment is a must. Dry your hair in a downward motion. There won’t be any curl or fizz but if you wanted to look like it did when you were in the salon this is what you need to do. It gives it just a little bit more of a polished look.

Some people can let their hair air dry but not everyone. So we don’t promise this. We’ve had clients coming for years and they can let their hair air dry. The more treatments that you have (every 6 months) the stronger your hair will be and this is when you might be able to let it dry naturally. Some clients do this some don’t. If your hair is bleached and compromised this is not recommended. You will always need to use the dryer after washing as bleached hair needs more attention.

Question 18

Will my hair change colour?

Accepted Answer

Hair can change colour following this treatment and the extent depends on your hair type and history.

VIRGIN HAIR
On virgin hair, any change is usually minimal, you may notice a slightly warmer tone, which typically returns to your natural colour within one or two washes.

BLEACHED HAIR
Bleached hair can shift warmer and may require a toner afterwards to restore your desired shade.

TINTED/COLOURED HAIR
For tinted or colour-treated hair, a more noticeable change can be expected. The hair can lift to a lighter, often copper tone, meaning a colour refresh will be needed after your treatment. We strongly recommend seeing an experienced colourist to achieve the best result. Coarse, resistant hair types may experience a more significant lift (please see our before and after results on our socials), resulting in a brighter, lighter finish due to the extra work required during the process.

FREQUENTLY ASKED QUESTIONS